The Qualities of a Successful Manager
- Identifying the behaviours, skills and qualities of an effective manager
- The five practices of successful 21st century managers
- Establishing credibility
- Setting goals for management development
The Effective Management of Time
- Criteria for prioritising
- Planning and scheduling your activities and those of the team
- Managing time under pressure
- Identify time stealers and strategies for dealing with these
- Effective delegation to motivate and improve performance
Leading People and Building Teams
- The key characteristics of high performing teams
- The stages of team development
- Motivating and developing team members
- Developing the skills of your people
- Keeping the team on track
Managing Performance
- Setting SMART objectives and clear and motivational goals
- Measuring and maintaining performance
- Giving feedback and difficult messages
- Managing conflict and understanding strategies to resolve it
- Managing difficult situations and people
- Managing people you used to work alongside
The Need for Change
- Why organisations need to change
- Levels and types of strategic change
- Organisational culture and its impact on change
- Forces for and against change
- Your influence as a manager on change
- Leading your team through change
Engaging Others
- Developing effective working relationships
- Managing stakeholders
- Influencing those around you - up, down and sideways
Personal Development
- Preparing a personal action plan to support your return to the workplace