Defining the Characteristics of Effective Facilitation
- Define facilitation - the purpose and process of facilitation
- The benefits of facilitation to others and to the business
- Establish the role of the facilitator
- The skills and qualities of an effective facilitator
How to Structure a Facilitated Session
- The stages of effective facilitation
- Clarifying outcomes with the group
- Assigning and understanding roles and responsibilities within the group
- Tracking progress made by the group and individuals
- Keeping control of time and action points
Communication Skills for Facilitators
- Listen and question - to pick up clues and signs from the group
- Facilitation skills to keep the group engaged
- Motivate and sustain the group
- Assertively control the group to keep focus on the outcomes
- Recognise when decisions need to be taken
The Dynamics of the Group
- Learn how to observe and understand group behaviour
- Identify participants needs and expectations
- Ensure engagement of all
- Guide the group to solutions and decisions
Managing Conflict
- Differentiate between constructive and destructive criticism
- Adopt positive techniques for handling conflict
- Techniques for dealing with difficult people and groups