Personal Leadership Style
- The relationship between leading and managing
- Receiving feedback on your personal leadership style
- Analysing your personal leadership style
- Exploring self-perception and how others perceive you
- The impact of your style on those you manage
- Practical and applicable leadership models/tools
- Identifying your personal strengths and areas for development
Change
- Initiating and leading change - your role as a manager and a champion
- Organisational culture and its impact on change initiatives
- Communicating change and delivering difficult messages
- Managing change on a day-to-day basis - plans into action
- Linking change to the business strategy
- Gaining commitment to the change and dealing with resistance
- Encouraging change, creativity and innovation
Resource Management
- Planning, organising and utilising resources
- Monitoring and controlling resources
- Effective delegation when under time and priority pressure(s)
Managing the Performance of Others through Coaching and Feedback
- Aligning performance to the organisational vision
- Setting clear performance expectations
- Coaching techniques to create high performers
- Creating the environment and opportunities for others to grow
- Identifying the potential in others and creating a structured development plan
- Providing motivational feedback and praise
Managing Conflict
- Establishing a positive working environment
- Aligning personal and corporate values
- Identifying your personal conflict handling style
- Adapting your style to different situations
- Practical techniques for dealing with conflict and difficult people
Challenging & Dealing with Under-Performance
- Defining under-performance and the reasons for it
- Giving constructive and timely feedback
- Remaining credible,honest and professional
- Techniques for dealing with poor performers